Comments on: Unionbank’s EON Poor Customer Service

By: belle

belle — Mon, 14 Dec 2009 01:12:16 +0000

hi pips,sana ds wl help my probs.i was regterd kc online banking sa union bank.i was done it wd easy way…but!! wn i am about to log-in.USER ID invalid daw.pano naging invalid eh kakargster ko nga lang!! nakakairita tlga!!

wat shall i do?i kip calling sa hotline CSR kaso i cant contact the number…

and bakit wlang way through online para ma retrieve ung user ID mo?

ganito b tlga sa union bank?

By: jc

jc — Wed, 21 Oct 2009 09:12:24 +0000

me too! im waiting for my money and napaka inefficient ng mga tao doon…

By: marge

marge — Mon, 15 Jun 2009 13:14:05 +0000

i hate them too. very poor customer service. here in insular life building unionbank branch, the tellers were not as helpful. they were even irritated when people ask. and they are not symphathetic in the long queue. nobody is taking care of the clients and to ease up the long lines. it will take you more than an hour to process your transaction.

By: joelle

joelle — Mon, 06 Apr 2009 22:14:34 +0000

i got debited from another bank. the bank advised me to coordinate with union bank kasi affiliated nila ang gsis card… my case na rin bang ganito? at naibalik ba sa inyo yung money

By: liz

liz — Mon, 29 Dec 2008 14:11:10 +0000

@ariel, I used to have the same problem and I’m sorry to say pero ang solusyun lang is to call them..which is nakakaloka talaga hehe..just prepare your personal info details. yun lang naman usual queries nila :) hope this helps

By: Ariel Igamuso

Ariel Igamuso — Thu, 25 Dec 2008 15:31:08 +0000

hello..

ask ko lang po sana… baka may idea po kayo sa problem ko medyo off-topic siya pero related pa rin naman po sa union bank.

na-block po kasi ako sa online web services nila.. because of inputting (consecutive) 3 wrong passwords… so ni-assume ko na wait na lang ako after 24 hrs to log-in again.. pero till today ndi pa rin ako maka-login.. invalid user id daw… pero sure ako na yun ag gamit kung user id dati pa..

iniisip ko na lang na baka blocked pa rin siya till now..

ndi naman po ako makatawag sa hotline kasi wala po ako sa pinas ngyon.. at need ko pang magpakabit ng phone or something..

baka lang po naranasan nyo po yung situasyon ko may idea po ba kayo kung ano ang dapat gawin .. …

kung tatawag naman po sa hotline.. may idea po ba kayo kung ano yung mga needed info na hihingin nila.. or name lang ng account holder ok na po?

i now remember the password, yung user id na lang yuug problem ko.. ndi ko sure talaga kung blocked pa rin at talagang need tumawag or na -reset siya or something..

merry christmas po.

By: Aiza

Aiza — Tue, 09 Dec 2008 15:20:46 +0000

EON Application …. sabi “mostly 2 to 3 weeks”… nag apply kami nung november 11 ..nakuha nmin ung EON Card december 6 :))… almost a month bago nmin nakuha ung card

By: Mary Grace

Mary Grace — Tue, 09 Dec 2008 15:17:26 +0000

HAhaha sinabi nyo p…walang kwenta ung CSR ng union bank , baka naglagay lagay lng ng hotline masabi lang n may Customer Care Service … hindi dapat Customer Care Service tawag dun… Customer WACare Service… and another saglit lang bank fund transfers sa ibang banko kapag from other country , eh sa union matutulog k ng mga atleast 4 to 6 days bago mo p makuha…

By: Ryan

Ryan — Mon, 03 Nov 2008 15:08:53 +0000

SUCCESS! I finally got my money from Paypal to UNION EON VISA CARD. I withdraw last Oct 29, 2008 and I get my Money on November 2, 2008. This is awesome!

By: Ryan

Ryan — Sat, 01 Nov 2008 15:46:31 +0000

I withdraw my funds from paypal last Oct. 29, 2008 and I’m waiting for it. It says it takes 3-4 days, well I’ll check it out if it is true. This will be my first time to withdraw my funds from Paypal to my EON Visa Card. I have my Visa card from Malaysia which is PUBLIC BANK Visa Electron and it takes 4 days only to transfer my funds from Paypal. Hopefully, EON will do the same!